PLEASE READ THESE TERMS OF SERVICE CAREFULLY. BY ACCESSING OR USING THE BOOROCK PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS. IF YOU DO NOT AGREE, DO NOT USE THE PLATFORM.
These Patron Terms of Service (this “Agreement”) are entered into between BOOROCK LLC, a Georgia limited liability company (“BOOROCK,” “Platform,” “we,” or “us”), and the individual or entity accessing or using the Platform as a service requestor (“Patron,” “You,” or “Your”). This Agreement governs Your use of the BOOROCK platform and all services made available through it.
By creating an account, accessing the Platform, or booking a service through the Platform, You represent that You are at least 18 years of age, have the legal capacity to enter into a binding contract, and agree to be bound by all terms of this Agreement.
BOOROCK operates an online marketplace platform serving Cobb County and the greater Atlanta metro area in Georgia. The Platform uses artificial intelligence and automated technology to connect homeowners, property managers, and other service requestors (“Patrons”) with independent home service professionals (“Providers”). BOOROCK facilitates the introduction between Patrons and Providers but is not itself a provider of home services.
Providers are independent contractors and are not employees, agents, joint venturers, or partners of BOOROCK. BOOROCK does not direct, supervise, or control how Providers perform their services. BOOROCK is not responsible for the quality, safety, legality, or outcome of services performed by Providers.
The Platform uses AI-assisted systems for service matching, scheduling coordination, payment processing, and related marketplace functions. These systems are designed to improve the matching process but do not guarantee any particular outcome for any booking.
To access most features of the Platform, You must create an account. You agree to: (a) provide accurate, current, and complete information during registration; (b) maintain and promptly update Your account information; (c) maintain the confidentiality of Your account credentials; (d) be responsible for all activity that occurs under Your account; and (e) notify BOOROCK immediately at support@boorock.ai of any unauthorized access to Your account. By creating an account, You affirmatively confirm that You are at least 18 years of age.
BOOROCK reserves the right to suspend or terminate Your account if any information You provide is inaccurate, false, or outdated, or if You violate any term of this Agreement.
When You submit a service request through the Platform, You are requesting a quote or booking from one or more Providers. A booking is confirmed when: (a) a Provider accepts Your request; (b) You confirm the booking through the Platform; and (c) payment authorization is completed. All fees applicable to the booking, including any Provider-set service call fee or cancellation fee, are disclosed to You on the booking confirmation screen before You confirm. The terms disclosed at confirmation are the terms that apply to that booking.
You are responsible for providing accurate information about the scope, location, and nature of the work requested. Providing inaccurate information may result in additional charges or inability to complete the project. BOOROCK does not guarantee that a Provider will be available for any particular service request, time, or location.
All payments for services booked through the Platform are processed through Stripe, Inc. (“Stripe”). By using the Platform, You agree to Stripe’s terms of service applicable to payment processing.
Payment authorization is captured at the time of booking confirmation. You will be charged the total amount disclosed at booking, which includes the Provider’s quoted service fee, BOOROCK’s platform fee, and applicable payment processing charges. Funds are released to the Provider upon job completion.
You agree not to initiate chargebacks or disputes with Your payment provider for services You have received. If You have a dispute regarding a completed service, You must first attempt to resolve the dispute through the Platform’s dispute resolution process described in Section 10.
Cancellation Fees. Each Provider sets their own cancellation terms and fees within platform-defined guardrails. Cancellation terms and any applicable cancellation fee amounts are disclosed to You on the booking confirmation screen before You confirm a booking. The cancellation terms applicable to a booking are locked at the time of booking confirmation; if a Provider later changes their cancellation policy, it applies only to future bookings. BOOROCK collects any Provider-set cancellation fees on the Provider’s behalf. One hundred percent (100%) of any cancellation fee collected is remitted to the Provider. BOOROCK does not charge or retain any portion of a cancellation fee. BOOROCK absorbs applicable payment processing costs associated with cancellation fees.
Service Call Fees. A service call fee is a fee charged by a Provider for completing an on-site visit to diagnose, assess, or evaluate a service need. It is payment for services rendered and not a cancellation penalty or platform charge. Service call fees apply only to Paid Service Call bookings. The applicable service call fee is disclosed to You on the booking confirmation screen before You confirm a Paid Service Call booking.
A service call fee is charged only after the Provider’s arrival at Your location has been verified through the Platform’s arrival verification process, which includes timestamped arrival confirmation, location verification, an on-site photo, and Your acknowledgment of the Provider’s arrival. The fee is not charged when the Provider is in transit. If You cancel a Paid Service Call booking before arrival verification is complete, no service call fee is charged. If You cancel or are unavailable after arrival has been verified, the service call fee is charged in full.
BOOROCK collects service call fees on the Provider’s behalf. One hundred percent (100%) of the service call fee is remitted to the Provider. BOOROCK absorbs applicable payment processing costs. Detailed information regarding service call fees, including current fee guardrail ranges by service category, is set forth in the BOOROCK Service Call Fee Guidelines, which are published on the Platform and incorporated into this Agreement by reference.
BOOROCK’s Reserved Rights. BOOROCK reserves the right to override or void any cancellation fee or service call fee in the following circumstances: (a) the Provider caused the cancellation; (b) the fee resulted from a platform error; (c) safety concerns warrant relief; or (d) such override or void is the appropriate resolution of a dispute reviewed by BOOROCK under its dispute resolution process.
You agree to use the Platform in a lawful and appropriate manner. You shall not: (a) use the Platform for any fraudulent, deceptive, or illegal purpose; (b) post false, misleading, or defamatory reviews of Providers; (c) harass, threaten, or intimidate any Provider, BOOROCK representative, or other user; (d) circumvent or attempt to circumvent the Platform’s payment system; (e) share Your account credentials with others; (f) use the Platform to solicit Providers to perform services directly for You outside the Platform; or (g) access the Platform by automated means or bots.
BOOROCK reserves the right to remove any user-generated content, including reviews and feedback, that violates this Agreement or the Platform’s Community Guidelines, without obligation to provide advance notice.
BOOROCK requires Providers to meet minimum eligibility requirements, including holding required licenses and maintaining minimum liability insurance. BOOROCK verifies Provider credentials through third-party verification services and public databases. However, BOOROCK does not guarantee the accuracy of any credential information or warrant that all Providers have been verified.
BOOROCK may conduct, or require Providers to authorize, background checks through third-party consumer reporting agencies. You acknowledge that not all Providers are currently required to undergo background checks as a condition of participation. Verification and background check processes are designed to support safety but do not guarantee that all Providers are appropriate for every project or environment. You assume responsibility for any access to Your property that You grant to Providers.
BOOROCK requires Providers to maintain minimum general liability insurance and verifies evidence of insurance as part of Provider onboarding. BOOROCK does not currently provide platform-level insurance coverage for services booked through the Platform. You agree to verify that any Provider You engage has appropriate insurance for the work to be performed. BOOROCK may offer platform-provided insurance features in the future, which will be described in updated terms.
If You are dissatisfied with services performed by a Provider, You should first communicate Your concern directly to the Provider through the Platform. If the concern is not resolved, You may submit a dispute to BOOROCK at disputes@boorock.ai within the applicable filing window:
(a) Service quality or refund claims: within thirty (30) calendar days of service completion;
(b) Property damage claims: within fourteen (14) calendar days of service completion;
(c) No-show or non-performance claims: within seven (7) calendar days of the scheduled service date; and
(d) Service call fee disputes: within forty-eight (48) hours of the visit.
BOOROCK will review submitted disputes and may request documentation, photographs, or other evidence. BOOROCK uses AI-assisted review to evaluate disputes. Disputes involving claims above Fifty Dollars ($50.00) are escalated to human review by BOOROCK personnel. BOOROCK acts as a facilitation intermediary and not as an adjudicator or guarantor of service quality. BOOROCK’s determination in any dispute is final with respect to the Platform’s remediation process but does not limit either party’s rights to pursue other legal remedies.
The Platform, including its software, design, graphics, content, AI systems, and all related technology, is the property of BOOROCK or its licensors. Nothing in this Agreement grants You any license or right to BOOROCK’s intellectual property other than the limited right to access and use the Platform in accordance with this Agreement.
By submitting any content to the Platform, including reviews, photos, and feedback, You grant BOOROCK a non-exclusive, royalty-free, worldwide license to use, display, reproduce, and distribute such content for purposes of operating, marketing, and improving the Platform.
THE PLATFORM IS PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. BOOROCK MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. BOOROCK DOES NOT WARRANT THAT THE PLATFORM WILL BE AVAILABLE, UNINTERRUPTED, SECURE, OR ERROR-FREE. BOOROCK DOES NOT WARRANT THE QUALITY, SAFETY, LEGALITY, OR OUTCOME OF ANY SERVICES PERFORMED BY PROVIDERS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BOOROCK, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE PLATFORM. IN NO EVENT SHALL BOOROCK’S TOTAL AGGREGATE LIABILITY TO YOU EXCEED THE GREATER OF: (A) THE TOTAL PLATFORM FEES PAID BY YOU ON THE TRANSACTION GIVING RISE TO THE CLAIM DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).
You agree to indemnify, defend, and hold harmless BOOROCK, its members, managers, officers, employees, agents, and licensors from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) Your use of the Platform; (b) any breach of this Agreement; (c) Your violation of any applicable law; (d) any access You provide to Your property to a Provider; or (e) any claim by a third party arising from Your conduct in connection with the Platform.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
Informal Resolution. Before initiating formal proceedings, You agree to attempt to resolve any dispute with BOOROCK informally by contacting disputes@boorock.ai. If a dispute is not resolved within thirty (30) days, either party may proceed to arbitration.
Binding Arbitration. Any dispute, controversy, or claim arising out of or relating to this Agreement or the Platform that is not resolved informally shall be submitted to final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, before a single arbitrator, in Cobb County, Georgia. The Federal Arbitration Act governs the interpretation and enforcement of this arbitration provision.
Small Claims Exception. Either party may bring an individual claim in small claims court if the claim qualifies.
Opt-Out. You may opt out of this arbitration provision by sending written notice to legal@boorock.ai within thirty (30) days of first accepting this Agreement, stating Your name, address, and intent to opt out.
YOU AND BOOROCK AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
SMS consent is entirely optional and is collected separately from this Agreement. You will not receive SMS messages from BOOROCK by accepting these Terms; You will receive SMS messages only if You separately and affirmatively opt in by checking the SMS consent box(es) on the registration page. Each consent surface is unchecked by default and captured independently. Consent to receive SMS messages is not a condition of using the Platform, creating an account, or booking a service.
Program Name. The SMS messaging program is identified as “BOOROCK Notifications.”
Message Types. If You opt in, BOOROCK may send SMS messages including phone number verification codes, booking confirmations, quote notifications, scheduling reminders, payment and payout confirmations, service alerts, account and security notifications, and (where You have separately consented) promotional or marketing messages.
Message Frequency. Message frequency varies based on Your account activity and the consent categories You have selected. Typical message frequency ranges from five (5) to thirty (30) messages per month per active user.
Message and Data Rates. Msg & data rates may apply per Your mobile carrier plan. BOOROCK is not responsible for charges imposed by Your mobile carrier. Carriers are not liable for delayed or undelivered messages.
Opt-Out and Help. You may opt out at any time by replying STOP to any message. For assistance, reply HELP. If You have consented to multiple SMS programs, STOP and HELP apply to the program associated with the message You reply to. You may also update Your notification preferences in Your account or contact BOOROCK SMS support at support@boorock.ai. Opting out has no effect on Your account or Your ability to use the Platform through other channels (in-app notifications, email, push notifications). Consent to receive SMS messages is not a condition of using the Platform, except for transactional messages necessary for service delivery.
Mobile Data Sharing Restriction. No mobile information (including phone numbers, opt-in status, and SMS message content) will be shared with third parties or affiliates for marketing or promotional purposes. Mobile information is used only to deliver the SMS messages described in this Section 17 and is shared only with the service providers necessary to deliver those messages (e.g., Twilio for SMS transport), which are contractually obligated to use the information solely to provide that service to BOOROCK. Additional details regarding BOOROCK’s SMS practices and data handling are set forth in the BOOROCK Privacy Policy.
This Agreement shall be governed by the laws of the State of Georgia, without regard to conflict of laws principles. If any claim proceeds in court rather than arbitration, the parties consent to the exclusive jurisdiction and venue of the state and federal courts located in Cobb County, Georgia.
BOOROCK reserves the right to modify this Agreement at any time. Material changes will be communicated to You at least thirty (30) days before taking effect. Continued use of the Platform after a modification takes effect constitutes acceptance of the revised terms.
Neither party shall be liable to the other for any delay or failure to perform its obligations under this Agreement to the extent that such delay or failure results from circumstances beyond that party's reasonable control, including without limitation acts of God, natural disasters, pandemic or epidemic, governmental actions or orders, war, terrorism, civil unrest, power outages, failures of internet or telecommunications services, or failures of third-party service providers including payment processors, cloud infrastructure providers, or communications services. The affected party shall provide prompt written notice of any such event and shall use commercially reasonable efforts to resume performance as soon as practicable.
This Agreement, together with the Privacy Policy, the Cookie Policy, the Community Guidelines, the Service Call Fee Guidelines, the Workmanship Warranty Policy, and any additional policies posted on the Platform, constitutes the entire agreement between You and BOOROCK regarding Your use of the Platform and supersedes all prior agreements. If any provision is held unenforceable, the remaining provisions shall remain in effect. BOOROCK may assign this Agreement in connection with a corporate transaction. Contact: BOOROCK LLC, 3605 Sandy Plains Road, STE 240, Marietta, Georgia 30066 | support@boorock.ai