This Provider Service Agreement (this “Agreement”) is entered into between BOOROCK LLC, a Georgia limited liability company (“BOOROCK,” “Platform,” “we,” or “us”), and the service professional or business entity accepting this Agreement (“Provider,” “You,” or “Your”). BOOROCK operates an AI-assisted marketplace platform serving Cobb County and the greater Atlanta metro area in Georgia, connecting homeowners with home service professionals. BOOROCK is not a general contractor, employer, or provider of home services.
Provider is an independent contractor and not an employee, agent, joint venturer, or partner of BOOROCK. BOOROCK does not control the manner or method by which Provider performs services. Provider is solely responsible for determining their own schedule, methods, tools, equipment, and transportation. Provider is solely responsible for all tax obligations, including income taxes and self-employment taxes. BOOROCK will issue IRS Form 1099-NEC for payments exceeding $600 in any calendar year.
To maintain active Provider status on the Platform, You must at all times:
(a) Hold all licenses, permits, and certifications required by applicable federal, state, and local law for the services You offer;
(b) Maintain general liability insurance with minimum coverage of $1,000,000 per occurrence, and provide BOOROCK with current evidence of insurance upon request and at each annual renewal;
(c) Maintain workers’ compensation insurance if required by Georgia law or other applicable law;
(d) Be authorized to work in the United States; and
(e) Comply with all applicable laws, regulations, and ordinances.
License and Insurance Verification. You authorize BOOROCK to verify Your licenses, insurance, bonding, and business registration through third-party verification services and public databases. Failure to maintain valid credentials will result in immediate account suspension.
Background Check Authorization. BOOROCK may, as a condition of participation on the Platform, require a background check by a third-party consumer reporting agency under the Fair Credit Reporting Act (“FCRA”). A separate, standalone Background Check Disclosure and Authorization form will be provided to You as required by the FCRA. BOOROCK may deny or revoke Platform access based on background check results, subject to applicable law.
Platform Fee. BOOROCK charges a platform fee of ten percent (10%) of each completed service transaction. You quote Your desired take-home payout for each job. The platform fee and payment processing costs are added to the Patron-facing total. You receive Your full quoted payout amount upon job completion. The platform fee is non-refundable once a job is completed and payment is processed. Fee Changes. BOOROCK will provide not less than thirty (30) days’ written notice before any increase to the platform fee.
Provider-Set Cancellation Terms. You set your own cancellation policy during onboarding, within the platform-defined guardrails published on the Platform (“Cancellation Policy Guardrails”). Your cancellation terms may include a cancellation fee, the amount of which You elect subject to applicable guardrail limits. You may update Your cancellation policy from Your account settings at any time; however, any change applies only to future bookings. Cancellation terms and any applicable fee amount are locked at the time each booking is confirmed.
Patron Disclosure. Your cancellation policy and any applicable cancellation fee amount are displayed to Patrons on the booking confirmation screen before they confirm a booking.
BOOROCK’s Role. BOOROCK collects any cancellation fee You have set on Your behalf as part of the Platform’s standard payment processing. One hundred percent (100%) of any cancellation fee collected is remitted to You. BOOROCK does not charge or retain any portion of a cancellation fee. BOOROCK absorbs applicable payment processing costs associated with cancellation fees.
BOOROCK Reserved Rights. BOOROCK reserves the right to override or void any cancellation fee in the following circumstances: (a) You caused the cancellation; (b) the fee resulted from a platform error; (c) safety concerns warrant relief; or (d) such override or void is the appropriate resolution of a dispute reviewed by BOOROCK. The current Cancellation Policy Guardrails are published on the Platform and may be updated with thirty (30) days’ notice.
What Is a Service Call Fee. A service call fee is a fee You charge to a Patron for completing an on-site visit to diagnose, assess, or evaluate a service need. It is payment for services rendered and not a cancellation penalty or platform charge. Service call fees apply only to Paid Service Call bookings.
Provider-Set Fees Per Category. You set Your own service call fee for each service category You offer, during onboarding and through Your account settings at any time. Each fee must fall within the platform-defined guardrail range for the applicable service category. Guardrails are category-specific and the current guardrail parameters are published on the Platform in the Service Call Fee Guidelines. Fee amounts are locked at the time a booking is confirmed.
Patron Disclosure. Your service call fee is displayed on Your Provider profile and on the Patron’s booking confirmation screen before they confirm a Paid Service Call booking.
Arrival Verification. A service call fee is charged only after Your arrival at the Patron’s location has been verified through all four of the following steps: (a) You mark Your arrival in the app with a timestamp; (b) Your device location is confirmed to be within the expected proximity of the Patron’s address; (c) You upload a photo from the Patron’s location; and (d) the Patron confirms Your arrival through the app or by responding to a text message. The fee is not charged when You are in transit. You agree to complete all four verification steps before claiming a service call fee.
BOOROCK’s Role. BOOROCK collects the service call fee from the Patron on Your behalf. One hundred percent (100%) of the service call fee is remitted to You. BOOROCK does not charge or retain any portion of the service call fee. BOOROCK absorbs applicable payment processing costs. Remittance follows the same payout schedule as other Provider earnings.
BOOROCK Reserved Rights. BOOROCK reserves the right to override or void any service call fee in the following circumstances: (a) You caused a cancellation; (b) the fee resulted from a platform error; (c) safety concerns warrant relief; or (d) such override or void is the appropriate resolution of a dispute. Full operational details are set forth in the BOOROCK Service Call Fee Guidelines, incorporated into this Agreement by reference.
Service Call Fee Disputes. A Patron may dispute a service call fee within forty-eight (48) hours of the visit through the Platform’s dispute resolution process.
Quality of Work. Provider shall perform all services in a professional, workmanlike manner consistent with applicable industry standards and all applicable building codes, regulations, and best practices.
Communication and Responsiveness. Provider shall respond to job requests within sixty (60) minutes during normal business hours and shall provide timely updates on job status, including arrival notifications and completion documentation with photographs.
Subcontractors and Provider Personnel. Provider is fully responsible for all acts, omissions, and work quality of any subcontractors, employees, or other persons Provider engages in connection with Platform jobs (“Provider Personnel”). Provider shall ensure all Provider Personnel comply with all applicable requirements of this Agreement and shall indemnify BOOROCK for claims arising from Provider Personnel’s acts or omissions.
Compliance. Provider shall comply with all applicable federal, state, and local laws, including safety requirements, building codes, permit requirements, and anti-discrimination laws.
Provider shall not: (a) misrepresent qualifications, licensing, insurance, or work history; (b) engage in discriminatory practices based on any protected characteristic; (c) engage in fraudulent billing or submit false completion documentation; (d) solicit or accept payment from Patrons outside the Platform for services initially arranged through the Platform (see Section 11); (e) harass, threaten, or intimidate any Patron, BOOROCK representative, or other Platform user; (f) access the Platform by automated means or bots; or (g) share account credentials.
Provider Content License. By submitting content to the Platform, including business descriptions, portfolio photos, and certifications (“Provider Content”), You grant BOOROCK a worldwide, royalty-free, non-exclusive license to use, display, reproduce, and distribute such content for purposes of operating and promoting the Platform.
Platform IP. Provider acknowledges that the Platform and its underlying technology, software, systems, and content are the exclusive intellectual property of BOOROCK or its licensors. Provider receives no ownership interest in any Platform intellectual property by virtue of this Agreement.
Provider acknowledges and agrees to the BOOROCK Privacy Policy, which is incorporated herein by reference. Provider consents to: (a) collection, use, and display of Provider’s business information on the Platform and in BOOROCK marketing materials; (b) sharing of Provider contact information with Patrons in connection with active job assignments; (c) use of Provider’s transaction data for analytics, quality monitoring, and compliance; and (d) communications from BOOROCK via email, push notification, and SMS, subject to Section 12.
During the term of this Agreement and for twelve (12) months following termination, Provider shall not directly or indirectly solicit any Patron introduced to Provider through the Platform for the purpose of performing services outside the Platform and thereby circumventing platform fees. This restriction applies only to specific Patrons connected through the Platform and does not prevent Provider from serving customers who contact Provider through independent channels, maintaining pre-existing customer relationships, or marketing services through independent advertising efforts.
Provider agrees that the terms and conditions of this Agreement, including without limitation fee structures, payout amounts, platform operational procedures, and dispute resolution processes (“Confidential Information”), constitute confidential information of BOOROCK. Provider shall not disclose Confidential Information to any third party without BOOROCK’s prior written consent. Notwithstanding the foregoing, Provider may disclose Confidential Information: (a) to Provider’s legal counsel, accountant, or financial advisor who are bound by equivalent confidentiality obligations; or (b) to the extent required by applicable law, court order, or governmental regulation, provided Provider gives BOOROCK prompt written notice of such requirement and cooperates with BOOROCK in seeking a protective order.
SMS consent is entirely optional and is collected separately from this Agreement. You will not receive SMS messages from BOOROCK by accepting this Agreement; You will receive SMS messages only if You separately and affirmatively opt in by checking the SMS consent box(es) during onboarding or in Your Provider account settings. Each consent surface is unchecked by default and captured independently. Consent to receive SMS messages is not a condition of using the Platform, completing onboarding, or accepting jobs.
Program Name. The SMS messaging program is identified as “BOOROCK Notifications.”
Message Types. If You opt in, BOOROCK may send SMS messages including phone number verification codes, job request alerts, quote updates, shot clock reminders, scheduling and appointment reminders, payment and payout confirmations, account and security notifications, and (where You have separately consented) promotional or marketing messages.
Message Frequency. Message frequency varies based on Your account activity and the consent categories You have selected. Typical message frequency ranges from five (5) to thirty (30) messages per month per active Provider.
Message and Data Rates. Msg & data rates may apply per Your mobile carrier plan. BOOROCK is not responsible for charges imposed by Your mobile carrier. Carriers are not liable for delayed or undelivered messages.
Opt-Out and Help. You may opt out at any time by replying STOP to any message. For assistance, reply HELP. If You have consented to multiple SMS programs, STOP and HELP apply to the program associated with the message You reply to. You may also update Your notification preferences in Your account or contact BOOROCK SMS support at support@boorock.ai. Opting out has no effect on Your account or Your ability to use the Platform through other channels (in-app notifications, email, push notifications). Consent to receive SMS messages is not a condition of using the Platform, except for transactional messages necessary for service delivery.
Mobile Data Sharing Restriction. No mobile information (including phone numbers, opt-in status, and SMS message content) will not be shared with third parties or affiliates for marketing or promotional purposes. Mobile information is used only to deliver the SMS messages described in this Section 13 and is shared only with the service providers necessary to deliver those messages (e.g., Twilio for SMS transport), which are contractually obligated to use the information solely to provide that service to BOOROCK. Additional details regarding BOOROCK’s SMS practices and data handling are set forth in the BOOROCK Privacy Policy.
Term. This Agreement is effective upon acceptance and continues on a month-to-month basis until terminated. Termination by Either Party. Either party may terminate this Agreement for any reason upon thirty (30) days’ written notice. Provider notice: support@boorock.ai. BOOROCK notice: to Provider’s account email.
Termination for Cause. BOOROCK may terminate or suspend Provider’s account immediately upon: (a) material breach of this Agreement; (b) fraudulent or illegal activity; (c) failure to maintain required licenses or insurance; (d) multiple verified Patron complaints evidencing a pattern of poor performance; (e) violation of the non-solicitation provisions; or (f) conduct posing a safety risk to Patrons or the integrity of the Platform.
Effect of Termination. Upon termination: (a) Platform access ceases; (b) BOOROCK pays amounts owed for completed jobs, subject to pending disputes; (c) Provider’s profile is removed from active listings; and (d) Sections 9, 11, 12, 15, 16, and 18 shall survive termination.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BOOROCK, ITS MEMBERS, MANAGERS, OFFICERS, EMPLOYEES, AGENTS, AND LICENSORS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE PLATFORM. BOOROCK’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL PLATFORM FEES EARNED ON PROVIDER’S TRANSACTIONS IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100.00).
Informal Resolution. Before formal proceedings, You agree to attempt informal resolution by contacting disputes@boorock.ai. If unresolved within thirty (30) days, either party may proceed to arbitration.
Binding Arbitration. Any unresolved dispute shall be submitted to final and binding arbitration administered by the American Arbitration Association (“AAA”) under its Commercial Arbitration Rules, and where You qualify, the Supplementary Procedures for Consumer-Related Disputes, before a single arbitrator in Cobb County, Georgia. The arbitrator’s decision is final and binding.
Class Action Waiver. YOU AND BOOROCK AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS OR REPRESENTATIVE PROCEEDING.
Bellwether Provision. If twenty-five (25) or more similar demands are filed against BOOROCK, the AAA shall select no more than five (5) representative cases to proceed first. Results inform but do not bind remaining cases.
Opt-Out. You may opt out of arbitration by written notice to legal@boorock.ai within thirty (30) days of first accepting this Agreement.
Exceptions. Either party may: (a) bring individual claims in small claims court; or (b) seek injunctive relief in court to protect intellectual property rights or enforce Section 11.
This Agreement is governed by the laws of the State of Georgia, without regard to conflict of laws principles. The Federal Arbitration Act governs the arbitration provisions. If a claim proceeds in court, the parties consent to the exclusive jurisdiction of the state and federal courts in Cobb County, Georgia.
Neither party shall be liable for any delay or failure to perform its obligations under this Agreement to the extent that such delay or failure results from circumstances beyond that party's reasonable control, including without limitation acts of God, natural disasters, pandemic or epidemic, governmental actions or orders, war, terrorism, civil unrest, power outages, failures of internet or telecommunications services, or failures of third-party service providers including payment processors, cloud infrastructure providers, or communications services. The affected party shall provide prompt written notice of any such event and shall use commercially reasonable efforts to resume performance as soon as practicable. If a force majeure event prevents either party from substantially performing its obligations for more than thirty (30) consecutive days, either party may terminate this Agreement upon written notice without further liability, except that BOOROCK shall remit to Provider any amounts owed for completed jobs.
Provider agrees to indemnify, defend, and hold harmless BOOROCK, its members, managers, officers, employees, agents, and licensors from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) Provider’s performance or failure to perform services; (b) any breach of this Agreement; (c) Provider’s violation of any applicable law; (d) any claim by Provider Personnel, including employment or workers’ compensation claims; (e) property damage or personal injury caused by Provider or Provider Personnel; (f) any intellectual property infringement claim related to Provider Content; (g) Provider’s TCPA violations; or (h) any claim by a Patron or third party arising from services Provider performs through the Platform. Provider’s indemnification obligations shall survive termination of this Agreement.
This Agreement, together with the Privacy Policy, Community Guidelines, Cookie Policy, Service Call Fee Guidelines, Workmanship Warranty Policy, and applicable Platform policies, constitutes the entire agreement between Provider and BOOROCK regarding the subject matter hereof. Severability: invalid provisions are modified to the minimum extent necessary; remaining provisions continue in effect. Assignment: Provider may not assign this Agreement without BOOROCK’s consent; BOOROCK may assign in connection with a corporate transaction. No Waiver: failure to enforce any provision is not a waiver. Electronic Acceptance: clicking “Accept” or “Agree” has the same legal effect as a handwritten signature.
Contact: BOOROCK LLC, 3605 Sandy Plains Road, STE 240, Marietta, Georgia 30066 | support@boorock.ai
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